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Frequently Asked Questions (FAQ)


Citrix and Terminal Server

Does the program support Terminal Server and Citrix?
Yes, if the printer is installed normally by an administrator then all users can use the printer.


Why don't some of the links in the document that I printed work in the PDF file.
If you define links in your document inside a program such as Microsoft Word then only the text is printed to the PDF file. The Adobe PDF Reader will recognize a text that shows a valid hyperlink and underline that text. This means that you have to type the entire web address or email address for the text to be recognized as a link in the resulting document.


Which operating system does the PDF Writer support?
All editions of Windows 2003, Windows XP, Windows Vista, Windows Server 2008, Windows 7, Windows Server 2008 R2, Windows Server 2012, Windows 8, Windows 8.1, Windows Server 2012, Windows 10, Windows Server 2016, Windows Server 2019.
Can I use the printer on a 64 bit operating system?
Yes. It works on both 32 and 64 bit operating systems. The setup program looks at your system and decides to install either the 64 or 32 bit driver.
Can I get an MSI file with the installation program?
There is an MSI file available at the download page.
During installation I receive the following error message: Operation could not be completed (error 0x00000bc8). Unable to find a core driver package that is required by the printer driver package.
This error can occur under Windows Vista if you have a corrupt driver cache file. Try deleting C:\Windows\inf\INFCACHE.1 and run the setup program again.
How do I upgrade to the current version?
Just run the installation program and install the new one on top of the old one.
How do I install the license?
The license is a license.xml file that you simply copy to the program folder. This is the folder where gui.exe is located.
Why do I only see one PDF Writer in the printer list when I install multiple printers with different names.
This is "by design" from Microsoft and started with Windows 7. There is a workaround for this design from Microsoft:

Installation - Unattended/automatic installation

Is unattended installation supported?
Yes. There are a lot of different parameters supported by the setup program that will control an unattended installation.


Can we get a trial license for the PDF Writer so that we can test all the functionality?
There is no need for a trial license. The version you can download has all the functionality already. Nothing is blocked because you don't have a license. You can just download the product and test everything before you decide to buy.


My language is not supported by the program. Can I translate it myself?
We have an Excel sheet with all the texts in the program. You can request this file and help us translate the program into your language.


Which versions of PDF are supported?
You will find support for PDF 1.1, 1.2, 1.3, 1.4, 1.5, 1.6, and 1.7.
What is the difference between Bullzip PDF Printer and PDF Writer from Biopdf?
The Bullzip PDF Printer is the community version of the Biopdf product. From a technical point of view the products are almost identical apart from the branding. When you buy a license from Biopdf then you can use it for the Bullzip product as well.

Paper size

Which paper sizes are supported by the PDF Writer?
The printer supports the following formats: Letter, Ledger, Legal, A3, A4, A5, 11x17, Note, A2, A6, LetterSmall, A0, A1, A4Small, A7, A8, A9, A10, ISO B0, ISO B1, ISO B2, ISO B3, ISO B4, ISO B5, ISO B6, JIS B0, JIS B1, JIS B2, JIS B3, JIS B4, JIS B5, JIS , 6, C0, C1, C2, C3, C4, C5, C6, ARCHE, ARCHD, ARCHC, ARCHB, ARCHA, ARCHE1, ARCHE1 Half, FLSA, FLSE, HalfLetter, PA4.
What if my paper size is not supported?
You can define your own paper size if none of the listed formats fits your need.

Save location

Can I direct the output to a specific file every time?
Yes. You can set the file name in the options dialog. The options dialog is located in the start menu of your computer.
How do I change the default location of saved documents to the My Documents folder?
Open the options dialog from the start menu and change the File Name option to something like <personal>\<smarttitle>.pdf. The <personal> macro refers to the My Documents folder. You may want to remove the check mark in the Remember last folder option.
Can I make the PDF writer save the PDF file in the same folder as the printed document?
The fast answer is no. The problem is that all the PDF writer sees is a print job generated by the printing application. A print job does not contain any information that will link it to the original document.


I have entered a watermark text in the printer dialog. Why don't I see it?
Watermarks are placed under the print that you make. Some programs such as Internet Explorer prints a white background instead of leaving the background transparent. The white background blocks the view of the watermark. Other programs such as Microsoft Word leave the background transparent and you can see the watermark.
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